Job Opening for Bilingual Assistant

ROATANRES is seeking a Bilingual Assistant with a professional and charismatic demeanor to join our team. This role plays a key function in handling incoming English-language calls, ensuring smooth and effective communication with our English-speaking clients and partners.

Responsibilities:

• Answer and manage incoming calls from English-speaking clients.
• Provide assistance and support in English, effectively resolving inquiries and concerns.
• Accurately record and document customer interactions in the system.
• Coordinate and schedule appointments or meetings as needed.
• Translate documents, emails, and other materials from Spanish to English and vice versa.
• Handle email correspondence and phone communications in a professional and courteous manner.
• Collaborate with team members to ensure a positive customer experience.
• Perform basic administrative tasks, such as filing documents and maintaining organized records.
• Follow company procedures and protocols to ensure customer satisfaction and operational efficiency.
• Participate in problem-solving and continuous process improvement.

Skills:

• Fluent in both English and Spanish, spoken and written.
• Excellent verbal and written communication skills in both languages.
• Ability to remain calm and composed under pressure.
• Strong listening skills and ability to understand client needs.
• Proficient in office software, including Microsoft Office.
• Capable of working independently and collaboratively.
• Exceptional organizational skills and ability to prioritize effectively.
• Cultural sensitivity and adaptability to different communication styles.
• Previous customer service experience is a plus.

If you meet these qualifications and are passionate about contributing to the corporate growth of ROATANRES, we encourage you to join our team as a Bilingual Assistant.